Account Fees Payable
| Fees and Charges | Viola Black | Viola Black Premium |
|---|---|---|
| Monthly Fee | Free | £4 per month |
| Card Fee | £2.99 standard card £6.99 branded card* | Free standard card £6.99 branded card* |
| Additional Card | N/A | £1.50 virtual card £2.99 standard card £6.99 branded card* |
| Replacement Card (Lost/stolen/damaged replacement card) | £2.99 standard card £6.99 branded card* | £2.99 standard card £6.99 branded card* |
| Card Delivery Times | Within 10 working days | Within 10 working days |
| Account/Card Cancellation Fee | £5 | FREE |
| Minimum Load | £10 | £10 |
| Family Feature | N/A | £1.50 per child/ per month - Upgrade to a branded card for £6.99* |
| Transactions and Purchases | Viola Black | Viola Black Premium |
| UK Purchases | Free | Free |
| European Purchases | Free | Free |
| International Purchases | Free | Free |
| ATM Withdrawal UK | £2.90 | £2.90 |
| ATM Withdrawal Europe | £2.90 | £2.90 |
| ATM Withdrawal outside Europe | £2.90 | £2.90 |
| MasterCard ATM Conversion Rate | 3.05% ATM withdrawal in a currency other than the currency of the card ATM | 3.05% ATM withdrawal in a currency other than the currency of the card ATM |
| Fund Movements and Transfer Fees | Viola Black | Viola Black Premium |
| All transactions to Viola account holders | Free | Free |
| Next day transfer from account | Free | Free |
| Same day Faster Payment transfer from account | Free | Free |
| Account to account Transfer | Free | Free |
| Same day transfer from account (CHAPS) | £15 | £15 |
| Other Fees | Viola Black | Viola Black Premium |
| Balance Enquiry | Free | Free |
| ATM Balance Enquiry | Free | Free |
| SMS Alerts | Free | Free |
| Email Alerts | Free | Free |
| Call costs to Customer Services | Standard geographical rate | Standard geographical rate |
| Direct Debit Setup Fee | Free | Free |
| Direct Debit Monthly Fee | Free | Free |
| Direct Debit Amendment Fee | Free | Free |
| Direct Debit Cancellation Fee | Free | Free |
| Direct Debit Collection Fee | Free | Free |
| Declined Transaction Fee | £0.30 | £0.30 |
| False Charge back fee | £30 | £30 |
*Coming Soon
Viola Black Premium – Sending Money Abroad
| Local Payments (also known as ‘regular payments’) | Charges to Customers | Transaction Minimum limit | Transaction Maximum Limit |
|---|---|---|---|
| 1. Currency Transaction: GBP, USD, EUR | 0.75% of the Transaction | Any transaction below £150 will have an added fee of £0.75 | Any amount above £150 will have no added fees |
| 2. Currency Transaction: NOK, DKK, SEK, PLN, AUD | 0.75% of the Transaction | Any transaction below £175 will have an added fee of £1 | Any amount above £175 will have no added fees |
| 3. Currency Transaction: SGD, MXN, HUF, CZK, CAD, INR, MYR | 0.75% of the Transaction | Any transaction below £400 will have an added fee of £1.50 | Any amount above £400 will have no added fees |
| 4. Currency Transaction: PHP, HKD | 0.75% of the Transaction | Any transaction below £750 will have an added fee of £3.50 | Any amount above £750 will have no added fees |
